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Legal

Privacy Policy

1. Introduction and Overview

Nillo.ai (“the Site,” “we,” “us,” or “our”) is committed to protecting and respecting the privacy of all visitors and users of this website. This Privacy Policy sets out the basis on which any personal data or information we collect from you, or that you provide to us, will be processed and used by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By accessing and using this website, you acknowledge that you have read, understood, and agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of information:

2.1 Information You Provide Voluntarily

This includes any information you choose to submit to us directly, such as when you complete a contact form, send us an email enquiry, or sign up for any newsletter or mailing list we may operate. This may include your name, email address, and any other details you voluntarily provide.

2.2 Information Collected Automatically

When you visit Nillo.ai, certain information may be collected automatically through the use of cookies, web beacons, log files, and similar tracking technologies. This may include:

  • Your IP address
  • Browser type and version
  • Operating system
  • Referring and exit pages
  • Date and time of your visit
  • Pages viewed and time spent on each page
  • Clickstream data and navigation paths through the site
  • Device type and screen resolution

2.3 Information from Third Parties

We may also receive information about you from third-party services we use, including but not limited to analytics providers such as Google Analytics, advertising networks, and affiliate networks. This information is typically aggregated and anonymised and is used solely to help us understand how visitors use our website.

3. Use of Cookies

3.1 Our website uses cookies to distinguish you from other users of our website and to improve your experience when you browse our site. Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide website owners with information.

3.2 We may use the following types of cookies:

  • Strictly Necessary Cookies – These are cookies that are required for the operation of our website.
  • Analytical or Performance Cookies – These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
  • Functionality Cookies – These are used to recognise you when you return to our website and to personalise content.
  • Targeting or Advertising Cookies – These cookies record your visit to our website, the pages you have visited, and the links you have followed, to make the content more relevant to your interests.

3.3 Third-party services operating on or in connection with our website, including Google Analytics, may also place cookies on your device independently. We do not control the use of such third-party cookies and are not responsible for their content or the privacy practices of the relevant third parties. Please refer to the respective third-party privacy policies for further information.

3.4 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

4. How We Use Your Information

We use the information we hold about you in the following ways:

  • To administer and operate our website and to provide you with the information and services available on it
  • To analyse and understand how visitors use our website so that we can improve our content, layout, and services
  • To respond to any queries, comments, or requests you submit to us
  • To send you communications where you have opted in to receive them, such as newsletters or updates
  • To detect, prevent, and address technical issues, security breaches, or fraudulent activity
  • To comply with any applicable legal obligations

We will not use your personal information for any purpose other than those described in this Privacy Policy without first obtaining your consent, unless required to do so by law.

5. Legal Basis for Processing

Where applicable under data protection legislation, we process your personal data on the following legal bases:

  • Consent – where you have given us clear consent to process your personal data for a specific purpose
  • Legitimate Interests – where it is necessary for our legitimate interests in operating and improving our website, provided those interests are not overridden by your data protection rights
  • Legal Obligation – where processing is necessary for us to comply with a legal obligation

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Where you have submitted contact details to us for the purpose of an enquiry, we will retain that information only for as long as reasonably required to resolve and follow up on the enquiry.

7. Data Security

We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of any data transmitted to or stored on our systems.

8. Sharing Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

  • With service providers and technology partners who assist us in operating our website and who are obligated to keep your information confidential
  • With analytics and advertising partners, including Google, solely for the purposes described in this policy and subject to their respective privacy policies
  • If we are required to do so by law or in response to a valid legal request from a public authority
  • In the event of a merger, acquisition, or sale of all or part of our business assets, in which case personal data held by us may be transferred to the acquiring entity

9. Third-Party Links

Our website contains links to third-party websites, including those operated by our affiliate partners. Once you leave our website by clicking on one of these links, we have no control over those sites and are not responsible for the protection or privacy of any information you provide whilst visiting them. Those sites are governed by their own privacy policies, and we strongly encourage you to review those policies before submitting any personal information to those sites.

10. Your Rights

Depending on your location and applicable data protection law, you may have the following rights in relation to your personal data:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your personal data in certain circumstances
  • The right to object to or restrict our processing of your data
  • The right to data portability in certain circumstances
  • The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at contact@improvemyhealth.com. We will respond to any valid request within a reasonable timeframe and in accordance with applicable law.

11. Children’s Privacy

Nillo.ai is not directed at, and does not knowingly collect personal information from, children under the age of 13. If we become aware that a child under 13 has provided us with personal information without the consent of a parent or guardian, we will take steps to delete such information from our records as soon as practicable.

12. International Data Transfers

If you are visiting this website from outside the country in which our servers are located, please be aware that your information may be transferred to, stored, and processed in a country whose data protection laws may differ from those of your home country. By using this website, you consent to such transfer where applicable.

13. Changes to This Privacy Policy

We reserve the right to update, amend, or replace this Privacy Policy at any time. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of the website following the posting of changes to this policy constitutes your acceptance of those changes.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us at contact@improvemyhealth.com.